Terms and Conditions
Article 1 – Purpose and scope
1.1. These General Terms and Conditions of Sale govern all contractual relations between Ecofirst SC and any natural or legal person (hereinafter “the Customer”) in connection with the provision of services, training, support, consultancy, audits, studies, workshops, conferences or any other services related to its activities.
1.2. Any order implies full and unconditional acceptance of these General Terms and Conditions of Sale.
1.3. The General Terms and Conditions of Sale take precedence over any other general or specific terms and conditions not expressly approved by Ecofirst. Ecofirst reserves the right to amend or modify the General Terms and Conditions of Sale at any time.
1.4. Should any provision be declared null and void or unenforceable, the remaining provisions shall remain in full force and effect.
Article 2 – Quotations and orders
2.1. Quotations issued by Ecofirst are valid for 60 calendar days unless otherwise stated.
2.2. An order is only deemed to have been accepted following written confirmation from Ecofirst (email, signed quotation, purchase order or agreement).
2.3. All orders are binding on both parties as soon as the client signs the quotation drawn up by Ecofirst.
2.4. Ecofirst reserves the right to require a deposit of up to 50% of the total order amount. The performance of the services may be subject to receipt of this deposit.
2.5. Any service not expressly mentioned in the offer or quotation will be subject to additional invoicing.
Article 3 – Prices
3.1. Prices are quoted in euros.
3.2. Unless otherwise stated, prices are exclusive of VAT.
3.3. Ecofirst reserves the right to adjust its rates. The applicable prices are those in force at the time of order confirmation.
Article 4 – Payment terms
4.1. Invoices are payable within 30 calendar days of the invoice date, unless otherwise specified.
4.2. Any dispute regarding an invoice must be raised in writing within 15 calendar days of receipt.
4.3. Any delay in payment shall automatically and without prior notice give rise to a fixed compensation of 12% of the outstanding amount and shall accrue contractual interest at the rate of 12% per annum, with a minimum of 100 euros.
4.4. In the event of non-payment by the due date, Ecofirst may suspend the provision of services or terminate the contract following a formal notice that has remained without effect for 15 days.
Article 5 – Invoice payment terms
5.1. The deadlines provided are indicative, unless otherwise agreed in writing.
5.2. Deadlines shall be automatically extended in the event of:
• A delay attributable to the Client;
• A change to the scope of the assignment;
• Force majeure.
5.3. No reasonable delay shall justify the cancellation of the order or give rise to compensation.
Article 6 – Cancellation and withdrawal
6.1. For one-off services (conferences, workshops, training courses):
• Cancellation more than 15 days before the scheduled date: the deposit paid remains due.
• Cancellation less than 15 days before the service: 100% of the amount remains due.
6.2. For consultancy assignments, audits or studies:
In the event of cancellation after signing, Ecofirst is entitled to payment for services already provided, as well as compensation equivalent to 20% of the outstanding balance.
6.3. The participant’s absence or voluntary interruption of a service does not entitle them to any refund.
Article 7 – Customer obligations
7.1. The Client undertakes to provide all information necessary for the proper performance of the assignment.
7.2. The Client guarantees the accuracy of the information provided.
7.3. For outdoor or practical activities, the Client is responsible for ensuring that participants are physically fit and have the appropriate equipment.
Article 8 – Responsibility
8.1. Ecofirst is bound by an obligation of means.
8.2. The recommendations, analyses or advice provided do not constitute a guarantee of results.
8.2. Its liability is limited to proven direct damages, and capped at the amount invoiced for the service in question.
8.3. Ecofirst shall not be held liable for indirect damages such as loss of profit, loss of business, damage to reputation or loss of opportunity.
8.4. Ecofirst shall not be held liable in the event of force majeure, fault on the part of the Client or the act of a third party.
Article 9 – Force majeure
9.1. Any unforeseeable, unavoidable event beyond Ecofirst’s control (extreme weather conditions, pandemic, strike, unforeseeable unavailability of a contributor, administrative decision, technical problem, etc.) shall be considered a case of force majeure.
9.2. In the event of force majeure, Ecofirst may postpone or adapt the service without liability for damages.
Article 10 –Intellectual property
10.1. Unless otherwise stated, the materials, methodologies, tools, educational content and documents provided remain the exclusive property of Ecofirst.
10.2. They may not be reproduced, distributed or used without prior written authorisation.
10.3. The Client is granted a non-exclusive right of internal use.
Article 11 – Confidentiality
11.1. The parties undertake to maintain the confidentiality of any information exchanged in connection with the assignment.
11.2. This obligation shall remain in force for a period of 5 years following the termination of the contractual relationship.
Article 12 – Data protection
12.1. Ecofirst processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).
12.2. The data collected is strictly necessary for the management of services and customer relations.
12.3. The Client has the rights of access, rectification, restriction, objection and erasure, upon written request accompanied by proof of identity.
Article 13 – Termination
13.1. Ecofirst reserves the right to terminate the contract with the client, subject to prior written notice, should the client breach these general terms and conditions or fail to fulfil their contractual obligations. No refund or compensation shall be payable by Ecofirst in the event of unilateral termination of the contract.
Article 14 – Insurance
14.1. Ecofirst declares that it is covered by professional liability insurance.
14.2. Participants remain responsible for their own personal insurance cover.
Article 15 –Final clauses
15.1. These General Terms and Conditions of Sale are governed by Belgian law.
15.2. Any dispute shall fall within the exclusive jurisdiction of the courts of the judicial district in which Ecofirst has its registered office, unless otherwise required by mandatory law.
15.3. The headings and subheadings used in these General Terms and Conditions are for illustrative purposes only. They therefore have no legal significance.